“Frequently Asked Questions “

General Guidelines

All bags are subject to check at door.  We do not allow weapons of any kind; pepper spray, knives, or guns.  Also, we ask you do not bring professional camera equipment or audio recording devices.  Many artists do not allow photos or videos of any kind, even on your phone; announcements will be made prior to the performance what the specific guidelines for that evening.

We ask you have your tickets ready when you arrive at the theatre.  If you need to purchase, make your way to the box office first.  Check out Empress Tavern for a drink or a bite to eat, or head to our concessions stand for theatre staples.  On busier nights, arriving at the theatre long before the show is set to begin is best practice, to ensure we can get you in timely.

We reserve the right to eject anyone who does not follow rules such as photo policy, fighting, public intoxication, or disturbance.  We want you to have fun we also need to make sure everyone’s safety in the theatre.  We have security guards for all our shows.

Thank you!

Ticketing & Box Office

Please visit our Events Page to see our current schedule.

Our outside box office is open Monday-Friday 12 PM-5 PM.  It is also open at doors for our shows and movies.

Tickets can be purchased anytime online.  Our ticketer is Eventbrite.  Tickets are sold through there officially only, we are not affiliated with any other third party ticker or ticket reseller.  Be careful when buying suspect tickets on a different website than ours.

No, there is no other way to purchase tickets to circumvent Eventbrite’s fees.

Contacting Us

The best way to contact us via email at boxoffice@crestsacramento.com We will be answering emails in the order they come in and do our best to field question in a timely manner.

Cancellations, Postponements, Refunds

If you are a ticket holder for a currently scheduled event and your event is cancelled or postponed, we will email you about your ticketing options.  We do our best to respond in a timely manner, your patience when a show is cancelled or postponed is greatly appreciated.  If you feel you have accidentally purchased too many tickets, need to switch seats, or having trouble getting seats together with your party feel free to contact us.  We have a no refund policy but we also will try to make every attempt to rectify any issues you may have with your tickets, including charge-backs and vouchers.

If you have questions email us at boxoffice@crestsacramento.com

Theatre Rental Info

For rental information, please email manager@crestsacramento.com

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